At Mobile Shop, we value our customers and strive to offer high-quality products. Please read the following refund policy carefully, which applies to non-refundable items.
1. Non-Refundable Items
Certain items are non-refundable under our policy. These items include:
- Gift cards
- Downloadable software or digital products
- Items that are on sale or clearance
- Products that are personalized or customized to the customer’s specifications
- Open or used hygiene-related items, such as beauty products or underwear
2. Exceptions
In some cases, you may be eligible for a refund if the item is defective or damaged upon receipt. If you receive a defective or damaged product, please follow the steps below:
- Contact us immediately with your order number and description of the defect or damage.
- We may require photographic evidence to process your claim.
- If your claim is approved, we will guide you through the return process and issue a refund.
3. No Refund for Change of Mind
We do not offer refunds for change of mind. If you have changed your mind about your purchase, we recommend checking the product description and reviews before making the purchase. For assistance, feel free to contact our customer service team.